GIANT (hereinafter referred to as "the Company") values the personal information of its customers and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.

Through this Privacy Policy, the Company informs you of the purposes and methods by which your personal information is used and the measures taken to protect it.

Any amendments to this Privacy Policy will be announced through the website's notice board or individual notifications.

This policy is effective as of March 26, 2026.

1. Types of Personal Information Collected

The Company collects the following personal information for consultation and other purposes.

Items collected via online inquiries: name, contact number, e-mail address, inquiry details, etc.

2. Purpose of Collection and Use of Personal Information

The Company uses collected personal information for the following purposes: fulfillment of service agreements and handling inquiries/responses related to service provision.

3. Retention and Use Period of Personal Information

In principle, personal information is destroyed without delay once the purpose of collection and use has been achieved. However, where preservation is required by applicable laws, the Company retains member information for the periods specified below.

• - Records of contracts or subscription withdrawals: retention period of 3 years
• - Records of contracts or subscription withdrawals: 5 years (Act on the Consumer Protection in Electronic Commerce)
• - Records of payment and supply of goods: 5 years (Act on the Consumer Protection in Electronic Commerce)
• - Records of consumer complaints or dispute resolution: 3 years (Act on the Consumer Protection in Electronic Commerce)

4. Procedures and Methods for Destruction of Personal Information

Information entered for membership registration and other purposes is transferred to a separate database (or a separate filing cabinet for paper records) after its purpose has been fulfilled.

Personal information stored in electronic file format is deleted using technical methods that render the records unrecoverable.

5. Provision of Personal Information to Third Parties

In principle, the Company does not provide users' personal information to external parties. However, exceptions are made in the following cases:
when users have given prior consent / when required by applicable laws, or upon request from investigative agencies in accordance with procedures and methods prescribed by law for investigative purposes

6. Hosting and Maintenance

7. Rights of Users and Legal Representatives and How to Exercise Them

Users may view or modify their registered personal information at any time, and may also request account termination.
To view or modify personal information, click Edit Personal Information (or Edit Member Information, etc.). To withdraw consent or cancel membership, click Withdraw Membership and complete identity verification to access, correct, or withdraw your information directly.
You may also contact the Personal Information Protection Officer in writing, by phone, or by e-mail, and the Company will respond without delay.
If you request correction of errors in your personal information, the Company will not use or provide that information until correction is complete.
If incorrect personal information has already been provided to a third party, the Company will notify the third party of the correction results without delay.
Personal information deleted or terminated at the user's request is processed in accordance with the retention and use period stated in this policy and is not accessed or used for any other purpose.
For children under 14, legal representatives may view or modify the child's personal information and withdraw consent for collection.

8. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices

The Company operates cookies and similar technologies that periodically store and retrieve your information. A cookie is a small text file sent by the server operating the website to your browser and stored on your computer's hard disk.

Cookies are used to analyze access frequency and visit times of members and non-members, identify user preferences and areas of interest, track user activity, determine participation in events, and visit counts for targeted marketing and personalized services.

You may refuse cookie settings by adjusting your web browser options to allow all cookies, require confirmation each time a cookie is stored, or refuse all cookies.

Example (Internet Explorer): Tools (top of browser) > Internet Options > Privacy
Please note that refusing cookies may limit your access to certain services.

9. Grievance Services Regarding Personal Information

The Company has designated the following relevant department and Personal Information Protection Officer to protect customers' personal information and handle complaints related to personal information.

For reports or consultations regarding other personal information infringements, you may contact the institutions below.

• - Personal Information Infringement Report Call Center (privacy.kisa.or.kr / Call 118)
• - Cyber Investigation Division, Supreme Prosecutors' Office (www.spo.go.kr / Call 1301)
• - Cyber Investigation Bureau, National Police Agency (police.go.kr / Call 182)

Refusal of Unauthorized Email Collection

The unauthorized collection of e-mail addresses posted on this website through e-mail harvesting programs or other technical devices is prohibited. Please be advised that violations may be subject to criminal penalties under applicable laws.